Frequently Asked Questions

Shipping & Returns

How do I make a return?


We make returns simple. Read the full Shipping & Return policy.




What is the shipping rate for delivery to Canada?


We offer free Shipping for all Canadian orders above $100. All other orders shipped within Canada have a flat-rate fee of $11. No suprises. Read the full Shipping & Return policy.




What is the shipping rate for delivery to the USA?


We ship to American for a flat-rate fee of $20. All US order prices are in CAD and are subject to possible custom fees at the border. Please be advised that any duties, or taxes that apply must be paid by the recipient upon delivery. Read the full Shipping & Return policy.





General Information

I'm not sure what to buy, can you give me advice?


Shopping for wellness and self-care items can be a new experience. Shoot us an email at hello@woowoolab.com and we'll be happy to help you find something you'll love.




Do you provide sample sizes for products?


We do not ship sample sizes at this time.




What forms of payment do you accept?


We accept any major debit/credit cards (Visa, MasterCard, American Express and Discover) and PayPal. All personal information is encrypted and protected. Read our full Privacy Policy here.




How do you use my information?


Our customers privacy is important to us. Click to read our Privacy Policy and our Terms of Use for detailed explanation of how WooWoo Laboratory uses, protects and stores your information.





Promotions

Can I combine discount and promotional codes?


Discount codes cannot be combined with any other promotions. This is subject to change without notice.




My promotional code isn't working. What should I do?


Many of our promotional codes are single use, and time sensitive. Please double check these details before trying to use your code. If you are still having difficulty, shoot us an email hello@woowoolab.com and we'll get to the bottom of it.





Order Information

When can I expect to receive my order?


Packages are shipped within 3 business days of order receipt using Canada Post. Your package will arrive within 7-10 business days after it leaves our warehouse. *There are no international orders shipped outside of Canada at this time. US order prices are in CAD and are subject to custom fees at border.




There is an issue with my order, how to do contact customer service?


Shoot us an email at hello@woowoolab.com and we'll help you get it sorted out.




Where is my order?


Once your order is placed, you will receive a confirmation email that includes a tracking number so you can see its delivery status. If the status of your order hasn’t been updated in more than 3 business days, please email us at hello@woowoolab.com and we will help you out!





© WooWoo Laboratory Bodycare, 2019.

All Rights Reserved.