WOOWOO LABORATORY PRIVACY POLICY

WooWoo Laboratory understands how important your privacy is. We are committed to protecting your privacy and any personal information we collect about you across our website, http://www.woowoolab.com, and other sites we own and operate. The purpose of this Privacy Policy is to inform you about what personal information is collected, used, and shared when you visit or make a purchase from www.woowoolab.com (the “Site”). It describes how and why we collect your personal information, and outlines the steps we take to keep your personal information confidential, and provides you with contact information at WooWoo Laboratory should you have questions or concerns about our personal information protection practices.

WHAT IS PERSONAL INFORMATION

“Personal information” is personally identifiable information such as your name, residential address and e-mail address and includes information about your products, services, subscriptions and usage, credit card information and billing records. It does not include the name, title, business address or telephone number of an employee of an organization. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

PERSONAL INFORMATION WE COLLECT: DEVICE INFORMATION

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. This website is hosted by Wix.com and all data collection and cookie usage is covered by data protection laws. You can read Wix’s Privacy Policy in full here: www.wix.com/about/privacy.  This site uses cookies and allows third-party affiliates, including Google Analytics, to run cookies that collect information about user activity. We use this information  for the purposes of better serving customers in the future and to assess the success of our marketing and advertising campaigns. you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

PERSONAL INFORMATION WE COLLECT: ORDER INFORMATION

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.” We may also obtain some or all of this information when create a user account on WooWoo Laboratory. By purchasing a product or service from us you consent to have your email address added to a WooWoo Laboratory mailing list with the purpose of updating you on your purchase, delivering virtual products, informing you of upcoming news, events, updates, promotions and contests pertaining to WooWoo Laboratory.

 

PERSONAL INFORMATION COLLECTION: OTHER OCCASIONS

a) Occasionally we may host events, and attend vendor markets where we collect personal information. This personal information might include your name, profession, e-mail address, phone number, photograph and answers to specific questions.

b) Occasionally we collect personal information you provide to us when you participate in one of our contests, sweepstakes or surveys. This information may include your name, email address and street address, and the answers to survey questions. The personal information you provide to us when participating in these promotions, surveys and contests may be used for marketing purposes.

c) Personal information you provide to us when subscribing to our newsletters or emails or when you use our web site, including, but not limited, to when you created a WooWoo Laboratory profile at www.woowoolab.com. This personal information might include your name, billing/shipping address, email address, telephone number, and credit card information, including card number, card type, cardholder name and expiration date.

d) Your personal information from our business partners and other third parties provided they have agreed to obtain your consent before disclosing your personal information to us.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:
Communicate with you; Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

HOW WE PROTECT YOUR INFORMATION

WooWoo Laboratory is committed to protecting your privacy. Security measures, such as locked filing cabinets, restricted access and the use of passwords and encryption have been adopted to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Our employees have been trained to respect your privacy at all times. Our employees who have access to your personal information are required to use it strictly in accordance with our Privacy Policy and applicable laws. 
 

 THE DISCLOSURE OF PERSONAL INFORMATION

WooWoo Laboratory takes your privacy very seriously and will never sell or rent any personal information we collect. We share your Personal Information only with third parties to help us use your Personal Information, as described above. For example:

we use Stripe to power our online store--you can read more about how Stripe uses your Personal Information here:  https://stripe.com/ca/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout. 

The email subscription form on this website is connected to MailChimp. In completing that form, your data will be shared with MailChimp. We will only send you this newsletter if you requested it via the sign-up form.
Your address will remain stored on the mailing list until you unsubscribe. You can unsubscribe any time by clicking the unsubscribe link in a newsletter email. You may read Mailchimp's privacy policy here: https://mailchimp.com/legal/privacy/

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

YOUR CONSENT

By choosing to provide us with your personal information you are consenting to its collection, use and disclosure in accordance with the principles outlined in this Privacy Policy. If you are under the age of 18, you must not provide any personal information to us without the consent of your parent or guardian, or as otherwise provided for by applicable law.

 

CHANGES
WooWoo Laboratory encourages you to review our on-line Privacy Policy on a periodic basis. We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons  and your subsequent use of our web site will be your consent to the collection, use and disclosure of your information as set out in this Privacy Policy. 

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at hello@woowoolab.com. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CONTACT US
 if 
 you have any questions or concerns about WooWoo Laboratory’s personal information collection, use and disclosure practices, please let us know and we will do our best to help you. Contact us by e-mail at: hello@woowoolab.com

This policy is effective as of 26 June, 2018.

© WooWoo Laboratory Bodycare, 2019.

All Rights Reserved.